I. STANDARD POLICY

Except as otherwise specifically agreed in writing, the following policies shall apply. All charges incurred will be charged to the client’s credit card, unless prior arrangement for invoicing has been approved or an existing corporate account is in place. Luttom Transportation accepts all major credit cards. Acceptance of checks or cash is conditional upon a credit card guarantee and verification of identity for security reasons. Checks must be received sufficiently in advance to clear before the date of service. First-time and one-time clients must provide their credit card for imprinting. Additional identity checks may be required.

By placing an online reservation, you consent to abide by the terms and conditions set forth herein. This also confirms that you are the credit card holder or are authorized by the cardholder for this transaction, allowing us to charge the card for the full amount of the services requested, inclusive of taxes, surcharges, gratuity, and other associated fees. You acknowledge your awareness of all charges, having received or waived a detailed price quote, and accept the rates published online, including any minimum hourly charges. A confirmation email will be sent upon processing your reservation. Please review and confirm the accuracy of all details and charges. If modifications are necessary, contact us at contact@luttom.com or call 855-787-3149.

Your reservation is not final until you receive a confirmation email.

BILLING

Full payment is required before or on the service date and is non-refundable if any terms of this contract are breached.

Charges are made in US Dollars.

Any modifications will be confirmed via a new email.

Submitting an online reservation signifies acceptance of these terms and service confirmation.

II. CANCELLATION/RESERVATION MODIFICATION POLICY

Cancellation deadlines for Sedans and SUVs are free up to 3 hours before a standard one-way ride during business hours, 24 hours for hourly bookings, early morning pickups, international reservations, and trips exceeding 40 miles from our garage. Otherwise, full charges apply.

Cancellation deadlines for Executive Vans, Limo Stretches, and Party buses are free up to 96 hours before standard and hourly bookings. Full fare applies thereafter.

Luttom Transportation endeavors to accommodate travel plan changes. Changes within three hours of your reservation may incur a $50 short-notice fee. In some cases, we might be unable to fulfill your request due to availability, leaving the option to retain the original reservation or cancel it.

Certain services, including proms, holidays, events, and large conventions, may be non-refundable once booked. Refer to your trip confirmation for specific cancellation policies. Submitting a reservation for these events constitutes agreement to a non-refundable policy unless stated otherwise in your confirmation.

Reservations made post-cancellation deadline are bound by the same policy and are non-refundable once booked.

Past the cancellation/modification deadline, the full charge becomes non-refundable.

Deposits are non-refundable and non-transferable. A 50% deposit is required for all services except Airport services and Sedans/SUVs.

III. MINIMUM HOURLY BOOKING REQUIREMENTS

Hourly minimums apply to all services, except certain point-to-point transfers:

Executive Sedan – 3 Hours Minimum
Executive SUV – 3 Hours Minimum
Business Van Class – 5 Hours Minimum
Limo Stretch and Coach – 6 Hours Minimum
Travel time between our garage and the pickup/drop-off location is billed in 30-minute increments on top of the minimums. Travel time may be waived at our discretion.
Special Events & Peak Demand

During special events and peak periods, premium pricing, higher hourly minimums, and multi-day minimums may apply. Non-refundable prepayments might be required. Vehicle availability may be limited, and supplementary vehicles might be used.

No-Show Fee

Failure to appear at the designated location without contacting us results in a charge equal to the total trip cost plus waiting time. To avoid this charge, do not leave the pickup location without contacting your chauffeur or Luttom Transportation at 855-787-3149.

E-Mail/Text Communication

Reservations, changes, and cancellations can be made via email (contact@luttom.com) with sufficient notice. For urgent requests within eight hours or on holidays, please confirm verbally. Emails to individual staff members are monitored during business hours, but for short-notice requests, email contact@luttom.com or call 855-787-3149.

Cancellations, changes, or new reservations are not guaranteed unless sent to contact@luttom.com with adequate notice.

Always confirm email receipt for new, changed, or canceled reservations.

IV. OTHER POLICIES/MISC.

Rates on the website do not include incidental charges incurred during the trip, such as extra stops, waiting time, parking, or early/late pickup/drop-off fees.

• Tolls: Tolls are added to the bill at cost at the trip’s end, if applicable.
• Overtime: Charges apply for time beyond reserved hours, rounded to the next hour, at the hourly rate plus additional fees. Overtime starts from the scheduled drop-off time.

Luttom Transportation is not liable for mechanical failures during charters.

Clients are responsible for time spent in traffic exceeding reserved hours.

• AIRPORT ARRIVALS: For provided flight numbers, we monitor flights and adjust arrival times accordingly. Free waiting times are 40 minutes for domestic and 60 minutes for international flights. Additional waiting time is billed per our rates ( See Wait Times below ). Without flight information, billing begins at the scheduled time, with no responsibility for early flight arrivals.
• For train stations, ports, and private jet FBOs, billing starts at the scheduled pickup time plus a 15-minute grace period.
• Cancelled or Diverted Flights: Contact us immediately for rescheduling. Diverted flight cancellations incur full charges; waiting for passenger arrival is billed hourly.

V. CHAUFFEUR GRATUITY GUIDELINES

Gratuities, entirely for the chauffeur, are not automatically included in the booking fee, except for “hourly as directed” reservations. A suggested gratuity of 20% is customary but not added to the reservation charge. You may opt to add the gratuity to your credit card for receipt inclusion or provide it directly to the chauffeur in cash. Tipping is at your discretion, reflecting your satisfaction with the chauffeur’s service. Please inform us if you prefer an alternate tipping method or wish to adjust the gratuity amount. Our chauffeurs understand that tips are earned through exceptional service.

VI. SERVICE PROVIDER SUBSTITUTION

In cases where Luttom Transportation cannot provide its chauffeur, we may arrange for a qualified affiliate to fulfill the service, incurring a referral fee instead of a service charge. We ensure that these drivers receive fair compensation for their services. For inquiries, contact us directly.

BAGGAGE AND PROPERTY

Luttom Transportation isn’t liable for the handling or maintenance of baggage or property, nor for items left in our vehicles. We make every effort to safeguard and return any forgotten belongings.

PASSENGER CONDUCT

We reserve the right to deny service to individuals under the influence, possessing illegal drugs, firearms, or other dangerous items, or behaving objectionably. Minors are prohibited from alcohol or illegal substance consumption in our vehicles. Interference with the chauffeur or tampering with vehicle equipment is not permitted, leading to immediate service termination without refund.

CLEANING AND DAMAGE

Extended cleaning due to spills, vomit, prohibited smoking, or excessive trash incurs additional fees, at our discretion, starting at $300. Any vehicle damage caused by clients or passengers will be fully charged to the client.

SMOKING POLICY

Smoking in any vehicle is strictly prohibited. Violations incur a minimum $500 penalty.

ADDITIONAL FEES

Wait Time

For airport arrivals, a 40-minute grace period is given for domestic flights, and a 60-minute grace period is provided for international arrivals, with $27.50 charged for every additional 15 minutes. Other transfers have a 15-minute grace period, after which the same rate applies.

Stop Charges

Non-hourly bookings incur a minimum $25 charge per en-route stop, with a 5-minute wait included. Longer waits are billed at the hourly rate.

Administrative Fee

A 20% fee for licensing, insurance, and administrative expenses is added to base fares, stop charges, and wait times.

Other Charges

Charges may include tolls, parking, licensing, and event fees, as well as client-requested incidentals.

Weather-Related Upgrades

In snow conditions, Executive Sedans may be upgraded to Luxury SUVs for safety, with additional costs.

Meet & Greet Services

Available upon request, with charges starting at $50 per hour (2-hour minimum) or a $59 individual airport meet & greet. Rates vary by location.

Holiday & After-Hours Surcharge

A $30 or 10% surcharge (whichever is greater) applies on federal holidays and post-12:00 P.M. on Christmas & New Year’s Eve.

Staff Accommodations

For overnight staff travel, the client arranges and covers lodging and meals, with potential per diem and expense additions.

Vehicle Specifications

Displayed vehicles are for advertising only. Actual vehicles may differ. Unless specified, no guarantees are made regarding model, year, color, or capacity.

Liability Limitations

We are not liable for delays or service disruptions due to weather, traffic, or other unforeseen circumstances. Maximum liability is the total service cost.

Lost Items

We are not responsible for items left in vehicles or lost/stolen during service.

Vehicle Upgrades and Subcontracting

We reserve the right to upgrade vehicles or subcontract services as needed.

Legal Compliance

Passenger adherence to laws, including alcohol consumption by minors, is mandatory.

Service Termination

Violations may lead to immediate service termination by the chauffeur without refund.

Rates and Terms

Rates, charges, and terms are subject to change without notice.